Covid measures

Dear guests,

We would like to inform you that the official opening date of the 2024 season at Hotel Lilia is 24.05.2024. With a sense of great responsibility and excitement we are ready to welcome you again in our hotel and offer you the warmest smile and hospitality.

Considering in the first place the health and safety of our guests and staff, in accordance with the instructions of the World Health Organization, the Bulgarian Ministry of Health and Tourism, we have implemented our Internal Protocols for Health and Safety.

Below you will find all the details we have taken care of to provide you with a very safe and healthy environment:

Reservations

We understand that traveling during this period may be more complex than usual, and we are able to offer flexibility in new and existing reservations. Free cancellation, free change of dates and refund of the deposit are only possible (upon presentation of a valid positive test for Kovid, during the period of stay), if necessary, through our reservation department at sales@hotellilia.com

Common parts

  • We have increased the frequency of cleaning and disinfection of the common areas of the hotel with an emphasis on the reception desk, elevators (elevator buttons), door handles, room cards and toilets for common use.
  • Hand sanitizer is available at reception.
  • Distance signs are placed in the required places, as well as a plexiglass barrier at the reception.
  • We recommend guests to use contactless payments.
  • If possible, please avoid using elevators. If necessary, it should be used by guests staying in the same room.

Rooms

  • We use special protocols for cleaning and disinfecting the rooms before arrival, during the stay and after each departure, paying special attention to the most frequently touched surfaces.

Restaurant

  • A disinfectant dispenser is installed at the entrance of the restaurant before entering.
  • We reorganized the service process in the restaurant – one-way traffic is marked, Plexiglas partitions are installed on the buffet table, buffet dishes are served by our employees to limit cross-contamination.
  • We have provided a distance of 1.5 meters between the tables for the purpose of physical distance.

The team of Lilia Hotel will be here to welcome you as part of our family!

We look forward to welcoming you again!

We are at your disposal at +359 52 357 000 or on manager@hotellilia.com

Sincerely yours – the team of Lilia Hotel